Craft.io

Maayan Ayalon

Jenny Goldberger

Manage users, roles, and access with confidence as your organization scales

Feedback and Idea Management

Learn how Craft.io collects, organizes, and connects customer and stakeholder feedback to the product decisions that matter.

Introduction to feedback management in Craft.io

Understand the building blocks of feedback management in Craft.io

Core concepts - feedback items, companies, submitters, and statuses

Getting started with feedback

How to create your portal, choose your access model, and get your first feedback form live.

Setting up a feedback portal

Import your existing feedback items into Craft.io’s Feedback Portal

Importing feedback via CSV

Setting up multiple feedback forms

Who can do what - and how access is structured across the feedback ecosystem.

User types and access in the Feedback Portal

Create and manage feedback submissions via the portal

Feedback Portal

How to review, organize, and act on feedback at scale - directly in your Craft.io Workspace.

Triage ideas using the Feedback Table

Turn customer feedback into backlog decisions - and keep the demand signal attached to the work your team builds

Connect and promote feedback to the backlog

Surface patterns, themes, and customer insights across your full feedback set - without reading every item manually.

Feedback Guru AI

Review, triage, analyze and promote feedback to the backlog

Analyze and promote feedback

How to use company data to understand demand by account, customer or company, not just volume

Managing companies for feedback submission

Submit feedback using the Microsoft Teams integration

Submit feedback using the Slack integration

This article outlines the steps to help you smoothly integrate your Craft.io Feedback Portal with Salesforce

Connecting Craft.io and Salesforce - step by step guide

Manage feedback settings, integrations, users, fields and forms

Feedback settings and administration

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