Craft.io

How to create your portal, choose your access model, and get your first feedback form live.

Setting up a feedback portal

Learn how to set up status mapping rules that automatically update feedback items and notify submitters when connected work progresses in Craft.io.

Feedback status automations

Import your existing feedback items into Craft.io’s Feedback Portal

Importing feedback via CSV

Setting up multiple feedback forms

Who can do what - and how access is structured across the feedback ecosystem.

User types and access in the Feedback Portal

This article covers how to configure your public feedback portal and what customers experience from the moment they open the link.

Public feedback portal - configuration and customer experience

Use Craft.io's Feedback Widget or API to collect feedback through your product, forms, and integrations while preserving each submitter’s identity.

Collect feedback directly from your Product and other systems into Craft.io

A technical guide for developers integrating the Craft.io Feedback Widget: installation snippet, JWT-based authentication, and troubleshooting.

Integrating the Feedback Widget into Your Application - Developer Guide

A technical guide for developers: authenticate with a JWT or an account API key, identify submitters, submit feedback, and fill in custom fields using Craft.io's Pass-through Identity API.

Implementing Pass-through Identity in Your Application - Developer Guide

Maayan Ayalon

Zvi Cohen Zion

Create and manage feedback submissions via the portal

Feedback Portal

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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