What is the Feedback Table?
The Feedback Table is the operational surface for feedback management in your Craft.io Workspace. It is where all feedback lands once it enters the system - whether submitted through the Feedback Portal, an internal form, or integrations with Slack, Microsoft Teams, Salesforce, or the Public API.
Its job is to give product teams a structured way to turn high volumes of feedback into meaningful insight and action - without leaving the Workspace where roadmaps, prioritization, and planning already live.
Integrating with external feedback tools such as Salesforce, MS Teams, Slack or via the public API requires an Enterprise license. Contact the Craft.io Customer Success Team for more guidance.
Accessing the feedback table
The Feedback Table is available at the top of your Workspace. Click Feedback to open the dropdown - you'll see two options: Feedback Portal and Feedback Table. Select Feedback Table to open the default view, which contains all feedback submissions in your Workspace.
Working with your feedback views
The default feedback table view is your starting point. From here, you can save views that reflect how you and your team work.
Personal views - for individual triage and day-to-day review
Workspace views - for shared reviews such as demand intake sessions or stakeholder conversations
Once a view is saved, it updates automatically as new feedback arrives. There is no manual effort required to keep it current - the filters you define do the work.
💡 A useful starting point is a saved view filtered to feedback with a status of New - this ensures nothing slips through during triage.
Opening a feedback item
Clicking any row opens the feedback item panel - a dedicated view for a single submission.
The panel has two sides:
Left side - the feedback title, original description, form field responses, and connected work items with their current delivery status
Right side - properties including Status, Internal Status, Importance, Company, and Labels; custom company fields such as Size and Value; Comments; and Attachments
From the panel, you can update properties, add comments, manage connections, and communicate with submitters - all in one place.
Customizing your table
Each row in the table represents a single feedback item. You can add or remove columns to control what you see, and highlight columns to draw attention to specific data during review sessions.
Useful columns to surface include:
Feedback ID - makes it easy to locate or reference specific items
Connected items - shows which feedback is already linked to backlog work
Comments - surfaces items that have been reviewed or discussed
Company fields - displays account name and any custom company attributes (such as Value, Size, or Customer Type) for immediate business context
Company fields and custom form fields appear in the feedback table based on what is configured in your Feedback Portal (go to Settings > Fields and Forms) - they are not created in the Workspace itself.
Filters, grouping, and sorting
Filters, grouping, and sorting work together to help you slice feedback however the moment requires.
Filters narrow the table to what matters right now. Common uses:
Filter by Status: New to show only unreviewed submissions
Filter by no connected items to find requests not yet linked to the backlog, or connected items to see the feedback your team is currently actioning
Grouping reveals patterns across submissions. Group by:
Category to see themes in your intake
Company to understand which accounts are driving the most demand
Importance to quickly surface high-priority signals
Sorting brings the right items to the top. Sorting by Importance keeps critical feedback visible without losing sight of overall volume or trends.
Together, these controls let you approach the table differently depending on whether you are in discovery mode, prioritization mode, or preparing for a stakeholder conversation.
Editing feedback items
Editing items of feedback within the feedback table view is intentional by design.
What you can edit:
Feedback title - useful for normalizing and clarifying incoming requests over time
Status, Internal Status, Importance, and Labels
Custom fields and structured attributes
Item position using drag-and-drop - available when the table is grouped.
What you cannot edit:
The original description and form field responses submitted by the customer. This protection is deliberate, and the customer's exact words are preserved as evidence.
Bulk editing feedback
When reviewing large volumes of feedback, you can select multiple items at once and update them in a single action. Check the box next to any row to select it - a toolbar appears at the bottom of the screen once one or more items are selected.
From the bulk toolbar, you can update the following fields across all selected items simultaneously:
Status - apply a customer-facing status to multiple items at once
Internal Status - update your team's internal evaluation stage in bulk
Importance - assign or adjust importance across a set of submissions
Company - associate multiple items with a company in one step
Labels - apply labels to a batch of feedback for downstream filtering
Connections - connect items to an existing backlog item in bulk
Bulk editing is particularly useful during triage sessions: filter the table to a specific status or company, select all relevant items, and update their fields in one pass rather than opening each submission individually.
Connecting and promoting feedback
Once you have triaged your feedback, the next step is to act on it. From the Feedback Table, you can promote a feedback item into a new backlog item or connect it to an existing one. You can do this individually from the three-dot menu on any item, or in bulk using the Connections option in the bulk toolbar.
For the full step-by-step workflow - including when to promote vs. connect, bulk connecting, and what happens downstream - see Connecting and promoting feedback to the backlog.
What comes next
Setting up your Feedback Portal - configure your intake experience, forms, and access model.
Using Feedback Guru AI - surface themes and demand patterns across your full feedback set before and after each triage session
Connecting and promoting feedback to the backlog - understand the end to end workflow for triaging feedback and connecting it to your product backlog
Need guidance? Our support team (bottom-right corner of your screen) replies to ANY question!