Craft.io licenses are based on permission level, not the number of workspaces a user belongs to. A user invited to three workspaces under the same account owner counts as one paid seat - not three.
This makes it practical to give team members access to multiple workspaces without multiplying your license costs.
What counts as a paid seat
Any user with a permission level of Editor or above is counted as a paid seat. Viewers are not billed.
This applies to both the core platform and the Feedback Portal. A user who is already a paid member of the core platform is not double-counted if they also have Editor access to the Feedback Portal under the same account.
How billing works across multiple workspaces
All workspaces created under the same account owner are associated with a single account. Users across those workspaces are counted once, regardless of how many workspaces they belong to.
For example: if a user is an Editor in four workspaces that all share the same account owner, they are one paid seat.
Important: If a team member creates their own workspace, they become the account owner of that workspace. It is treated as a separate account and billed independently from your main account. To keep workspaces consolidated under one bill, all workspaces should be created by the same account owner.
What comes next
Managing users, workspace, and account settings - add and remove users, adjust permissions
Subscription management - upgrade, downgrade, or change your plan
Pricing and billing FAQ - common questions about plans and charges