Key Takeaways
Feedback Guru AI: Feedback Guru is your intelligent assistant for navigating and making sense of user feedback.
Explore Feedback with Guru Suggestions or your own questions: Ask your own questions to quickly find relevant feedback, or use built-in Guru Suggestions to surface recurring themes, customer insights, topic-based trends, and more.
Opt in: opt it easily through the account settings.
Feedback Guru AI
Feedback Guru AI helps product managers navigate the overwhelming volume of user feedback to ensure no critical insight is overlooked. Instead of reviewing thousands of items manually, where vital pain points might stay buried, product managers can ask direct questions or explore built-in suggestions to identify key themes, recurring requests, and customer-specific insights - all in one place.
Guru AI processes the full body of feedback in your feedback portal, understands the context of your questions, and returns clear insights in seconds.
Explore Feedback with Guru Suggestions or Your Own Questions
Product managers can explore feedback with Feedback Guru AI in two ways: by asking open-ended questions, or by following structured suggestions.
The open-ended questions path allows product managers to investigate specific areas and uncover the "needles in the haystack" that are relevant to current work, such as:
“What are common concerns raised during onboarding?”
“How do users describe their experience with our dashboard?”
“Are there common feature requests that also mention competitor companies?”
Feedback Guru processes the full body of feedback, understands the intent behind the question, and returns focused results. Product managers can continue the line of inquiry, branch off into related topics, or shift direction.
For a more guided approach, the Guru Suggestions section provides structured tasks aligned with product workflows, such as:
Trending Themes - Identify emergent risks or trends before they escalate.
Explore by Topic - Deep dive into a feature idea or product area with the confidence that you’re seeing the full picture.
Customer Insights - Get a thorough analysis of feedback from a specific customer.
Weekly Summary - A snapshot of your feedback intake and top stories from the last 7 days.
This combination supports both targeted investigation and open discovery - helping product teams recognize patterns, validate assumptions, and uncover mission-critical opportunities that might otherwise have remained invisible.
Opt-in
If your workspace already uses Guru AI for work items, Feedback Guru is available automatically - no setup needed.
Not enabled yet? Account admins can turn it on at any time from Account Settings under the AI Features section.