At Craft.io, we're committed to providing tools that streamline your product management processes and make feedback collection a breeze. This integration bridges the gap between Slack and Craft.io's Feedback Portal, offering you a seamless solution for effortless feedback submission and management.

This article serves as your comprehensive guide to unlocking the full potential of the Craft.io and Slack integration. We'll take you through the step-by-step process of connecting your Slack workspace with your Craft.io Feedback Portal, enabling you to efficiently gather feedback and drive product improvements.

(*) This integration is currently a Beta grade.

To establish the integration between your Feedback Portal and your Slack workspace, follow these step-by-step instructions:

(*) Please take note that this app is currently in beta status. You may encounter a Slack native message regarding its approval. This message does not impact the integration functionality and will be removed after the beta phase.

Multiple connections: It's important to note that you can connect the same Craft.io Feedback Portal to multiple Slack workspaces. This flexibility allows you to gather feedback from various sources and Slack teams within your organization.

Additionally, you can connect a single Slack workspace to multiple Craft.io Feedback Portals, enabling seamless collaboration and feedback collection across different projects or teams.

Once you've successfully connected your Slack workspace with Craft.io Feedback Portal, you'll be able to view and access the Craft.io app directly from your Slack Apps section.

Craft.io's integration with Slack offers an efficient way to submit feedback directly from your Slack workspace to Craft.io Feedback Portal, whether it's a quick message or a detailed feedback item. Here's how you can streamline the process:

When you come across a Slack message that contains valuable feedback, you can quickly transform it into a feedback item in Craft.io Feedback Portal. Simply click on the 3 dots menu icon of the message, and from the menu choose the option to ‘Create a feedback’.

The Craft.io application will launch a dialog, auto-propagating the message content into both the title (first 120 characters) and the description (full message content) of the feedback. You have the flexibility to edit the title and description before submitting the feedback, ensuring that it's concise and accurately captures the essence of the feedback.

If you wish to create feedback from scratch, simply click '/craft' in the Slack message input field and choose the Craft.io application.

Craft.io application will open a feedback submission form where you can fill in the title and description as needed. This option is ideal when you want to provide detailed feedback or when there isn't an existing Slack message to reference.

For organizations with Slack workspaces connected to multiple Craft.io Feedback Portals, you'll have the opportunity to select the appropriate portal before submitting feedback. This feature ensures that your feedback is directed to the correct project or team, enhancing organizational efficiency.

After successfully submitting feedback, you will receive a confirmation message in Slack. This message includes vital details about the feedback submission, providing transparency and reference for both the submitter and team members. It also provides a link to the feedback item within the feedback portal, so registered portal members can further explore and manage their feedback from there.

It's important to note that the integration caters to both registered and non-registered users of the Craft.io Feedback Portal. This inclusivity ensures that anyone within your organization, regardless of their Craft.io access, can contribute to the feedback process effortlessly, fostering collaboration and open communication.

By streamlining feedback submission through Slack, Craft.io simplifies the process of capturing valuable input from team members and stakeholders, even if they aren't always within the Craft.io platform. This integration promotes efficient feedback collection and enhances the collaboration between your Slack conversations and Craft.io's robust product management tools.