Connect Craft.io to ChatGPT so ChatGPT can securely access your roadmaps, work items, OKRs, and feedback in real time.
Click here for an overview of what you can do once connected.
Before you start
You will need:
A ChatGPT account with MCP support enabled
A Craft.io account with an Editor seat
Access to at least one Craft.io workspace
A Craft.io API key provided by your Craft.io team
Contact the Craft.io Customer Success team for your API key, and more guidance on getting started with the MCP server.
Step 1: Enable Developer mode in ChatGPT
Follow these steps:
Go to Settings > Apps.
Toggle on Developer mode. This allows you to add external connectors including MCP servers.
Note: Developer mode disables ChatGPT's memory for the session. You can disable it again after your Craft.io connection is established.
Step 2: Add the Craft.io MCP endpoint
Follow these steps:
Select New App
Enter the following details:
Name - Craft.io
MCP Server URL - https://mcp.craft.io/mcp
Tick the 'I understand and want to continue' checkbox
Click Create to save the configuration
This will open up the Craft.io MCP server authentication page in your browser.
Step 3: Authorize your Craft.io account
You will be redirected to the Craft.io authorization page.
Paste your API key into the CRAFT.IO API KEY field
Click Connect.
If you do not have an API key, contact your account admin or your Craft.io customer success representative.
Step 4: Start using Craft.io inside ChatGPT
Once connected, ChatGPT can work directly with your Craft.io workspace. Try prompts like:
"List my Craft.io workspaces"
"Show my active roadmap epics"
"Find onboarding feedback from the last quarter"
"Create a new feature request for analytics reporting"
What you can do once connected
After connecting, ChatGPT can:
Search roadmap items and feedback
Summarize product data and analyze dependencies
Create and update work items
Generate PRDs and release notes
Capture structured feedback from conversations or transcripts
Security and permissions
Access follows the permissions of the connected Craft.io user
API keys can be scoped to specific workspaces or portals
Write actions may require your approval before execution
All agent actions are logged in the activity log with a via Agent label - full audit trail
Troubleshooting
If Craft.io tools do not appear:
Verify the MCP server URL is correct
Confirm Developer mode is enabled in Settings > Apps
Confirm your API key and workspace permissions are valid
Refresh or restart ChatGPT
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question!