AI assistants like Claude, ChatGPT, Cursor, Gemini, and Visual Studio Code are powerful, but they typically operate without access to your live product data.
That means your AI assistant typically does not know:
Your roadmap
Your OKRs
Customer feedback
Feature hierarchy
Delivery status
Dependencies
Internal terminology
Without live context, AI output is often generic and disconnected from the way your organization actually works.
The Craft.io MCP server changes that by securely connecting AI tools directly to your Craft.io Workspace, Portfolio and Feedback Portal. Instead of manually copying information into prompts, your AI assistant can now work with real product context in real time.
Want early access? The Craft.io MCP server is currently in private beta. Join the MCP waitlist
What is MCP?
MCP, or Model Context Protocol, is an open standard that allows AI assistants to securely connect to external systems and tools.. Think of it as a universal adapter - one standard that works across Claude, Cursor, VS Code, Gemini, and other AI tools, rather than a separate integration for each one.
Before MCP, teams typically had two choices:
Manually paste context into prompts
Build retrieval systems that could search documents but could not take action
MCP introduces a third, operational AI model. With MCP, AI assistants can:
Read live workspace data
Analyze operational context
Create and update records
Automate workflows securely
How MCP works
MCP consists of three components:
Host - the AI tool you are working in (Claude, ChatGPT, Cursor, VS Code, Gemini)
Client - the MCP layer built into the AI tool that handles communication and tool execution.
Server - the external system exposing capabilities to the AI assistant (i.e. the Craft.io MCP server).
The Craft.io MCP Server is remote-hosted, so there is nothing to install locally.
Once you have an API token, you'll be able to connect to the Craft.io MCP server at https://mcp.craft.io/mcp, using the AI assistant of your choice.
What you can do
Most AI interactions require you to bring the context. When your AI tool is connected to Craft.io via MCP, your workspace becomes the context instead.
Read and search your workspace
Use natural language to:
Find epics, features, OKRs, or feedback
Surface blocked or unowned work
Analyze dependencies across initiatives
Summarize roadmap progress
Identify unresolved customer pain points
Instead of manually navigating dashboards, your AI assistant can retrieve and analyze information directly from your workspace.
Create and update items
AI assistants connected through MCP can also perform operational actions, such as:
Create epics and user stories
Generate feedback entries
Update statuses and priorities
Assign owners
Modify backlog items
Generate follow-up work from customer calls or support tickets
This allows AI to move beyond summarization into real workflow execution.
Draft product documentation
Generate:
PRDs
Release notes
Acceptance criteria
Sprint summaries
Stakeholder updates
Content can be written directly into Craft.io item descriptions without copy-pasting between tools.
Capture feedback automatically
The Craft.io MCP Server can help structure and route customer insights from:
Gong transcripts
Support tickets
Slack conversations
Meeting notes
AI assistants can extract themes, identify trends, and create structured feedback entries automatically.
Monitor delivery and reporting
Because the AI has access to live Workspace and Portfolio data, it can help teams:
Track roadmap progress
Monitor OKR health
Identify delivery risks
Surface stalled work
Generate stakeholder briefings
All reporting is grounded in real-time operational data instead of manually assembled updates.
Security and access
Every MCP connection is tied to a specific Craft.io user and inherits their permissions.
Organizations can:
Scope API keys to specific workspaces, portfolios, or feedback portals
Configure read-only or read/write access
Maintain existing permission boundaries
All AI-driven actions are logged with a full audit trail, including:
The originating user
The executed operation
Affected records
Via Agent attribution
MCP usage is subject to a fair use policy at the account level. At this time, there is no token cost per user.
Getting started
The Craft.io MCP server is currently in closed beta. Want early access? Join the MCP waitlist
Already have access? Connect your AI tool:
What comes next
Guru AI overview - Craft.io's built-in AI for your workspace and feedback portal
Public API - learn more about the Craft.io public API
Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question!