With Craft.io, you can create multiple workspaces with a click of a button.
Whether you want to create segregation by Squads, Value Streams or Products, creating a dedicated workspace for each is the recommended practice, allowing each team to manage their product lifecycle independently.

With that said, if users require access to multiple workspaces (due to their role and responsibilities), does it mean they will be charged multiple time, per each workspace?

Note- billing is based on user permission, rather than number of workspace invitations. Users with permission level of Editor and above are counted as paid license.

First thing to be mindful of Craft.io account owner, as s/he is the one controlling the billing.

Therefore, all workspaces that are owned by the aforementioned owner will be associated with the account. Hence, paid license users will be counted only once.

In other words, a user could be invited to multiple workspaces and as long as these workspaces are under the same ownership, s/he will be considered as a single paid user.

Similarly with the Feedback Portal, the permission level of Editor and above is counted as a paid license.
As long as the ownership is under the same account owner, Portal users who are already members of the core platform are counted as a single paid user.

If team members do create their own workspace, they will be titled as the owners and the workspace will be considered as separate from the parent paying account.

To conclude, if you'd need to have several workspaces to manage different value streams or different products, we advise all workspaces are opened by the same user.


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